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Shipping Info

Can I Use Another Delivery Address?

You sure can just enter the information when you are filling out your order placing your preferred address in the shipping address section on checkout. We accept PO Box's as an alternative address also.

If you require any additional shipping needs or information please email us and we will do our best to help at info@thesecretcollections.com.au.

What If My Item Is Undelivered & Returned?

We will process a refund to you deducting the original postage cost from your order. Or you have the option to pay additional delivery charges to have your parcel shipped back to you.

We will hold your returned

How Much Will Postage Cost?

We are pleased to offer our customers great deals on postage throughout Australia. All Orders are sent using Australia Post. 

When your order has been processed we will notify you by email your postage information which will include your tracking details, once your item has been shipped.

Postage Options On Check Out:

Receipted Delivery  $2.95 (Signature Will Be Required)

Express Post           $12.95 (Delivery Times  Are Usually 1-3 days) 

When Will My Order Be Shipped?

All orders fully paid for before 2pm DAILY are packed & shipped on the same day.

Can I Track My Order?

Yes you sure can, once your order has been shipped we will email you an Australia Post tracking number to track the progress on your order. You can visit http://auspost.com.au/track/ enter your tracking details and receive up to date tracking of your order.

Our order tracking tool on our website is a great way to check on your order also, check it out Track Your Order located at the top of our homepage.

Can I Use Another Delivery Address?

You sure can just enter the information when you are filling out your order placing your preferred address in the shipping address section on checkout. We accept PO Box's as an alternative address also.

If you require any additional shipping needs or information please email us and we will do our best to help you at info@thesecretcollections.com.au.

What If My Item Is Undelivered & Returned?

We will process a refund to you deducting the original postage cost from your order. Or you have the option to pay additional delivery charges to have your parcel shipped back to you.

We will hold your returned package for 7 days if we are unable to contact you we will go ahead and process your refund. 

Do You Have Any Special Offers On Postage?

* Spend over $80 and receive FREE EXPRESS POST *
* Spend over $130 and receive FREE EXPRESS POST + 5% off the total of your order

Do You Offer International Delivery?

Unfortunately not at this stage but please stay tuned and register with us, we will keep you up to date once these changes take place.

Who Can I Speak With If There Is A Problem With My Order?

You can contact our friendly team at myorder@thesecretcollections.com.au and we will attend to your enquiry ASAP.

FAST DISCREET SHIPPING OUR PROMISE TO YOU!

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