Payment Options

We are glad to offer the following payment options:

 All orders fully paid for before 3pm DAILY are packed & shipped on the same day.
Credit CardZipPay Direct Deposit
We accept Mastercard, Visa & American Express which is processed using EWAY Secure Servers.

ACCOUNT NAME:TheSecret Collections

BANK: Commonwealth Bank Australia
BSB:    062595
ACC:   10394778

 

FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We are glad to offer the following payment options:


What are my payment options?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

You can make a donation to theGemFoundation, which may be tax deductible in the country where you donate from, by visitingdonate.gemfoundation.org.

Can I track my order?

Yes you sure can, once your order has been shipped we will email you an Australia Post tracking number to track the progress on your order. You can visit http://auspost.com.au/track/ enter your tracking details and receive an up to date tracking of your order.

What if my item is undelivered and return?

We will process a refund to you deducting the original postage cost from your order, or you can have the option to pay an additional delivery charge to have your parcel shipped back to you.We will hold your returned package for 7 days if we are unable to contact you we will go ahead and process your refund.

Do you offer international shipping?

Unfortunately not at this stage but please stay tuned and register with us, we will keep you up to date once these changes take place.

Who can I speak with if there is a problem with my order?

You can contact our friendly team at myorder@thesecretcollections.com.au and we will attend to your enquiry ASAP.


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